Climia Benidorm Plaza

I am a wheelchair user. I had made contact with the hotel by email and phone to make sure that my room was the accessible room that was in the photo on Booking.com however when I arrived at the hotel they had put me into a normal room with no balcony And a very small doorway which was not suitable for my powered wheel it was 10 pm at night thank the Lord I got through the small doorway and was able to sleep for one night as it was late. I was not happy with this situation as it was not the room I had booked I had to wait two days to get the room I had booked because they had booked it to somebody else. It seemed there was a big mixup apart from that when I got to my adapted room, it was very accommodating and staff were very nice however the lift is very small but just about able to get a wheelchair in. The manager was not empathetic to us and said the booking had got mixed up in the system. 😟 The hotel was a very good location five minutes from the beach and the old town where they have accessible Swimming Entertainment was loud until 12 pm but that’s Spain overall I enjoyed the holiday

The location of the hotel is excellent, you are in the centre of town with easy access to new town and old town. The rooms were obviously sound proofed as I didn't hear any noise at night (aside from the odd siren). I would say this is a very average place - the decor is pleasant, there was a little fridge in my room, a balcony - I couldnt really complain. I went on my birthday and they kindly gave me a bottle of champagne! The outside pool amenities whilst small, were well shaded, so you can relax out of the midday sun. There is also a well equipped gym

The central location and the friendly staff The choice of food at breakfast

Location was great, just in the city centre with all the shops and bars and literally 3min walk from the beach. The room was clean and the bed comfortable. The cleaning lady was coming every day to tidy up and clean if needed or change towels. Staff was amazing, from the receptionists, bar staff, restaurant staff, cleaning members…all great.

I needed a comfortable base to explore the city and area using local transport. Situtated close to all amenities, it was a perfect choice. The food choices on offer at all the meals were excellent ... homestyle cooking with healthy choices at all meals. The hotel was spotless and the staff very friendly and accomodating